Privacy Policy

Information we may collect

Boombet Casino may collect information you provide directly, information created when you use the website and information received from service providers that help operate the platform. The information collected depends on how you interact with the website, whether you open an account, and which services you use. We aim to collect information that is reasonably necessary for account administration, safe gambling operations, customer support, security and compliance.

Account and personal details

When you register or update an account, we may handle details such as your name, date of birth, residential details, contact details, login information and account preferences. We may also record communications with you, including questions, complaints, requests and other messages sent to customer support. This information helps us identify your account, provide services, respond to enquiries and keep account records accurate.

Verification information

For account verification, age checks, identity checks, responsible gambling processes and fraud prevention, we may request information or documents that confirm your identity and eligibility to use the service. This can include identity documents, proof of address, information about your source of funds or other details needed for a particular review. Verification information is handled for security and compliance purposes and may be checked using suitable third-party verification services.

Payments and transactions

We may record deposits, withdrawals, bets, wins, losses, account balances, payment method details and related transaction information. Payment providers may process payment information directly under their own privacy terms. Boombet Casino may receive limited payment information, confirmation details and transaction records needed to process activity, reconcile accounts, investigate unusual transactions and provide support.

Device, usage and cookie data

When you access the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and interactions with the website. We may also collect information through cookies and similar technologies. This data can help us keep the website working, remember preferences, understand website performance, protect accounts and identify suspicious activity.

How we use and share information

Personal information may be used for the purposes connected with providing and managing casino services. We do not use information without a relevant purpose. Depending on the circumstances, our purposes may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Verifying identity, age, eligibility and account information.
• Detecting and preventing fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
• Protecting the website, our systems, players and service providers from security threats.
• Providing customer support and responding to requests, complaints or disputes.
• Monitoring activity for responsible gambling and player protection purposes.
• Sending service messages about your account, security, transactions, changes to services or this policy.
• Sending marketing communications where permitted and where you have provided any consent required.
• Improving website design, functionality, content, services and user experience.
• Meeting record-keeping, verification, security and other obligations that apply to online gambling services.
• Establishing, exercising or defending legal rights and managing business risks.

We may share information with trusted providers that support website hosting, payment processing, identity verification, fraud monitoring, technology, analytics, customer support, communications, security and professional services. These providers should receive information only where it is relevant to the service they provide or the purpose for which it is needed. We may also share information where necessary to protect players or the platform, investigate suspected misconduct, respond to a lawful request, comply with a legal obligation, or support a business change such as a restructure or transfer of services.

Some service providers may handle information outside Australia. Where information is processed by another organisation or in another location, reasonable steps are taken to support appropriate handling and security. Third parties may have their own privacy policies, and you should review those policies when you use their services or interact with their platforms.

Marketing communications

You may receive promotional messages if you have opted in or where marketing is otherwise permitted. Service and security messages may still be sent when they are necessary to operate your account. You can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting support@boombetcasino.click. Your request will not affect processing that is needed for account administration, security, transactions or legal obligations.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that may be placed on your device when you visit a website. Boombet Casino may use necessary cookies to support login sessions, account functions, security and website operation. Other cookies may help remember preferences, measure traffic, understand how pages are used or support relevant communications. Cookies may be provided by Boombet Casino or by service providers working on the website.

Most browsers allow you to view, delete or block cookies through their settings. You can manage cookies in your browser settings, although blocking certain cookies may affect login, security features or the way parts of the website operate. Your browser may also provide controls for notifications, storage and similar tracking technologies.

Security of information

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online transmission or storage system can be guaranteed to be completely secure. You should keep your login details confidential, use suitable security on your devices and notify support if you believe your account or information may have been compromised.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements and our internal processes.

Closing an account does not necessarily result in the immediate removal of every record connected with that account. Information may need to remain available to resolve disputes, prevent repeat misuse, meet record-keeping requirements, support security investigations or respond to lawful requests. Access to retained information remains limited to appropriate purposes.

Your privacy rights and requests

Depending on the circumstances and the requirements that apply, you may have rights in relation to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a privacy concern.

How to make a request

To exercise your data rights, contact support@boombetcasino.click and clearly explain what you are requesting. You can ask to access your personal information, correct your details, delete eligible information or withdraw consent to marketing. Please use the email address linked to your account where possible and include enough information for us to understand and verify your request. We may need to confirm your identity before providing information or making changes, particularly where the request involves account security or sensitive documents.

We will review requests within a reasonable timeframe and respond in accordance with applicable requirements. In some situations, access, correction or deletion may be limited. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or transaction record purposes. If a request cannot be completed in full, we will aim to explain the relevant reason. There is generally no charge for a straightforward privacy request, but reasonable steps may be taken where a request is unusually repetitive, complex or unfounded.

Accuracy and updates

Please keep your account information accurate and up to date. You may be able to update some details through your account settings. If information cannot be changed there, contact support@boombetcasino.click. We may ask for supporting information where a change affects identity, payment, security or verification records.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The current version will be made available on this page, with the updated date or other notice where appropriate. You should review the policy periodically. If you continue to use the website after an update, that use may be subject to the revised policy, except where a separate consent or notice is required.